Bought our new Chaparral there and love the boat, salesperson was great. Took it in for the 20 hour service and was disappointed. They had to pull the port side area of the boat to tighten the bimini top brackets. When we went to pick the boat up there was a bracket and screw in the side that was just laying in the cutout. We asked them what it went to and no one knew. There was also a red fluid around the floor in the back of the boat, looked like radiator fluid. The boat had several mouse droppings in it, we showed our salesperson our concerns and he said he would mention it to the service guys. Chaparral Boats are the best we looked at, we looked at several. We just hope that we get the same service that we are used to from buying a boat from our local marine dealership where we bought our pontoon boat we sold to get our Chaparral.