ShadesofKrey

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About ShadesofKrey

  1. Update: I was able to get a hold of Chaparral using the #'s provided. Thanks to all that responded. A VIP called me back and we agreed that it would be easier to complete the fiberglass work locally, without sending the boat back down to HQ. Looks like she will be back for Christmas. I am pleased to say the least. Thanks Chap! for making it right, and making "Made in America" mean something.
  2. OCMD2, thanks for the number, i'll give it a try. Brick, Chap is bringing a semi up to get my boat from the dealer, which is stand up. I'm not sure how they are going to fix the issue and make it right. There are multiple soft spots throughout deck, swim platform, around the cup holders, around the ski locker, lip of the ski locker, and more. Looks like air pockets were not rolled out or it wasn't backed with glass. You can push your thumb through some of weak spots and air pockets. The more we cleaned the more we found. I can assume my boat won't be stored in climate controlled garage.
  3. Brick, The dealer got quotes for the repairs for the fiberglass, the largest being $3000. Chaparral requested that the boat be send back to them; from Kentucky. The dealer said it could take 30-90days. I know me, and after 30 days without seeing my boat, i'm going to get a little concerned. I'm just looking to reach out to a person from the Chaparral that will talk to me at day 30, 60, and 90 to give me updates. I think that's reasonable. Still looking for that person.
  4. We bought a 2017 H2O new this year and Chaparral has requested that the boat be returned back to them to repair the warranty work for the cockpit fiberglass issues. Has anyone had any luck finding a direct contact at the manufacturer. I have not be able to get anyone to respond to my requests on their website, except the auto reply emails that they received my email. I understand that I have to work with the dealer to buy the boat, but now the manufacturer is our repair facility. I would like to contact them to find out how they are going to fix the issues. Any contact information anyone could provide would be helpful.
  5. We bought a 2017 H2O new this year and Chaparral has requested that the boat be returned back to them to repair the warranty work for the cockpit fiberglass issues. Has anyone had any luck finding a direct contact at the manufacturer. I have not be able to get anyone to respond to my requests on their website, except the auto reply emails that they received my email. I understand that I have to work with the dealer to buy the boat, but now the manufacturer is our repair facility. I would like to contact them to find out how they are going to fix the issues. Any contact information anyone could provide would be helpful.