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Thumb locks forward hatch Sig270

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We have a 2016 Sig270. The forward deck hatch in the cabin had two locking latches. They work fine. However when I push up on the hatch it slides up on the two struts normally but will not stay in place. There are two gray “thumb locks” (I’m guessing), one on each strut, but they do not move regardless of force applied. These must be how the hatch is secured in the open position, but I am stumped on how to get them to work. 

Any ideas or advice appreciated. Thanks, Joe 

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